Returns & Exchanges

At Colready Highlands, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged product and the original packaging immediately upon arrival to help us process your claim.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photos of the items in question.

• 3.
  Review Process

  Our quality assurance team will review your request within 24 hours to determine if a full refund or a replacement shipment is appropriate.

• 4.
  Resolution

  Once approved, we will issue a credit to your original payment method or dispatch a fresh replacement at no additional cost to you.